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Please take time to read our DNA Policy - this explains what action we will take where patients fail to attend an appointment, or have cancelled it so late that we have been unable to use it for another patient. 

DNA Policy

When We Are Closedtelephone_brown

All out-of-hours calls are handled by NHS 24, the telephone health advice and information service. You can contact them direct on 111 or visit If you call the surgery outside of normal hours you will hear a recorded message asking you to ring this number.

When you call, a specially trained nurse will assess your symptoms and advise you what to do next. If it is thought that you need to see a doctor, the nurse will arrange this for you. Alternatively, you may be given an appointment to attend one of the treatment centres established alongside the A & E Department at Monklands, Wishaw or Hairmyres Hospitals. You will be asked your permission to access your emergency care summary.

Out-of-hours services are generally busy so please think carefully before asking to see a doctor and only do so if you genuinely cannot wait until the surgery re-opens.

In a genuine emergency you should call 999. Chest pains and / or shortness of breath constitute an emergency.  

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